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Terms & Conditions

Last updated: 15 September 2025

1. Introduction

These Terms and Conditions ("Terms") govern your access to and use of services provided by Sericesto, including but not limited to IT infrastructure and virtualisation platforms delivery and migration services, VPS hosting, and ongoing maintenance services. By using our services, you agree to these Terms.

2. Services

We offer IT services including infrastructure migration, virtualization, VPS hosting, system administration, and support. The scope of each service is defined in the individual service agreement or invoice.

3. Eligibility

To use our services, you must be at least 18 years old and legally capable of entering into a binding contract.

4. Pricing and Payment

All prices are listed in EUR unless stated otherwise. Payment terms are net 14 days from invoice date unless agreed otherwise. Late payments may incur a penalty fee of 1.5% per month.

5. Service Availability

While we strive to ensure 99.9% uptime, we do not guarantee uninterrupted availability. Maintenance windows and emergency updates may be communicated in advance.

6. Client Responsibilities

Clients must:

  • Maintain up-to-date contact information

  • Use provided systems and credentials securely

  • Ensure that uploaded or hosted content complies with applicable laws

7. Acceptable Use Policy

Clients must not:

  • Use our infrastructure for illegal or malicious purposes

  • Violate copyright, privacy, or intellectual property laws

  • Attempt to gain unauthorised access to other systems

8. Backups and Data Protection

We perform regular backups for VPS clients, but ultimate responsibility for data protection lies with the client unless stated in a managed services agreement.

9. GDPR and Personal Data Processing

Sericesto complies with the General Data Protection Regulation (GDPR) (EU) 2016/679. We process personal data only for the purposes of providing and managing our services, handling client inquiries, and maintaining contractual relationships.

Clients have the right to access, rectify, erase, restrict, or object to the processing of their personal data. For data subject requests or questions about how your data is handled, please contact us at gdpr@sericesto.com.

We do not share client data with third parties except:

  • Where required by law

  • To data processors contractually bound to handle data securely on our behalf


Our full Privacy Policy is available at Privacy Policy.

10. Limitation of Liability

We are not liable for indirect, incidental, or consequential damages arising out of the use or inability to use our services. Our total liability shall not exceed the total amount paid by the client in the 3 months preceding the incident.

11. Termination

We reserve the right to suspend or terminate services with immediate effect for violation of these Terms. Clients may terminate ongoing services with 30 days’ written notice.

12. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Czech Republic, without regard to its conflict of law provisions.

13. Modifications

We reserve the right to modify these Terms at any time. Updated terms will be posted on our website and notified by email where required.

14. Contact

If you have any questions regarding these Terms, please contact us at:

Sericesto
[Business Address] XXXX
Email: support@sericesto.com
Phone: +420 731 378 007

By using our services, you confirm that you have read, understood, and agree to these Terms.

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