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Privacy Policy

Last updated: 15 September 2025

1. Introduction

This Privacy Policy describes how [Your Company Name] collects, uses, and protects personal data when you use our website, services, and communicate with us. We are committed to ensuring your privacy and comply with the General Data Protection Regulation (GDPR) (EU) 2016/679.

2. Data Controller

The data controller responsible for your personal data is:

Sericesto
[Business Address] XXXXX
Email: gdpr@sericesto.com
Phone: +420 731 378 007

3. What Data We Collect

We may collect and process the following personal data:

  • Name, email address, phone number

  • Company name and billing address

  • Technical data (IP address, browser type, etc.)

  • Service usage details (e.g., migration or VPS plan, contact history)

4. How We Use Your Data

We use your data for:

  • Providing our services and customer support

  • Processing orders and invoices

  • Responding to inquiries and requests

  • Improving our website and service offering

  • Legal and contractual obligations

5. Legal Basis for Processing

We process personal data under the following lawful bases:

  • Performance of a contract

  • Legal obligation

  • Legitimate interest (e.g., customer service, security)

  • Consent (for newsletters or optional forms)

6. Data Sharing

We do not sell or rent your data. We may share personal data with:

  • Trusted service providers under data processing agreements

  • Regulatory authorities, if legally required

7. Data Retention

We retain personal data only as long as necessary to fulfill the purposes outlined above, or as required by applicable law (e.g., accounting retention periods).

8. Data Subject Rights

Under GDPR, you have the right to:

  • Access your personal data

  • Correct inaccurate or outdated data

  • Request erasure (right to be forgotten)

  • Restrict or object to processing

  • Data portability

  • Lodge a complaint with a supervisory authority


To exercise these rights, contact us at gdpr@sericesto.com

9. Data Security

We implement appropriate technical and organisational measures to protect your data, including:

  • Encrypted data storage

  • Access control

  • Regular system updates and audits

10. Cookies and Tracking

Our website may use cookies to improve user experience and analyse website traffic. You can manage cookie preferences in your browser or via our cookie banner.

11. Third-Party Services

We may use third-party tools (e.g., analytics, hosting, CRM). These providers are vetted and required to comply with GDPR.

12. International Transfers

​We primarily store data within the EU. If data is transferred outside the EU, we ensure appropriate safeguards (e.g., SCCs) are in place.

13. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on our website with an updated revision date.

14. Contact

For questions or data requests, contact:

Sericesto
[Business Address] XXXXX
Email: gdpr@sericesto.com
Phone: +420 731 378 007

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